Emotional intelligence, or EI, is the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically. The ability to effectively manage emotions and behavior as it relates to job performance is key to success within the workplace. In other words, how the person harnesses their temperament and innate resources to be personally and interpersonally effective.
Where Emotional Intelligence in the Workplace Matters Most
According to HRZone, results from numerous research studies have been culled and show that EI correlates with an individual’s job performance, work attitude (organizational commitment and job satisfaction), and psychological and physical health. And, as you might expect, EI tends to be more crucial in what is termed “high emotional labor” jobs. These are roles that consistently require a positive attitude or demeanor, such as customer service or sales.
HRZone research has identified specific aspects of an individual’s EI that correlate with three different areas related to contextual performance:
- Striving and adapting
- Collaborating and supporting
- Leading and influencing
Emotional intelligence is one of the most successful performance tools. Managers and senior level executives that encompass a high emotional intelligence can better manage and work with team members by maintaining a positive environment.
Does Emotional Un-Intelligence Exist?
Just as EI suggests more flexibility and control over emotions, emotional un-intelligence is indicative of defensive habits or combinations of rigid behavior and attitude. These can derail effective work performance and make it difficult to work with others. Wouldn’t it be nice to identify the level of emotional intelligence in a candidate before you hire them? When recruiting your next senior level executive, insights from an Emotional Intelligence questionnaire or EI test can offer very useful information about candidate potential.
Working with an executive search firm provides the benefit of focusing in on more than the technical abilities of a candidate. At Torch Group, we use behavioral interviewing to identify emotional intelligence. Our insights are compiled into an extensive report that look at more than if a candidate can get the job done. We identify candidates that are also a cultural fit and have the flexibility and adaptability to lead.
The Bottom Line
Introducing EI into the recruitment and assessment process will help you to identify the candidate with the right attitude and mindset to work well with colleagues, lead change and deliver on company objectives. Contact us to start the search process today.
- Posted by Stuart Glassman
- On April 5, 2018
- 0 Comments