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Blog: Pass the Torch

February 2019 TORCHLIGHT

Walking the Walk When Putting Customers First   Some of the Savviest Businesses are adding a new Customer Experience Function to their Organizations…. Should Yours Be Next? As the digital revolution continues its relentless transformation of our lives, every business has had to adjust, or risk watching their business models implode. Digital tools and lifestyles […]

Is Your Company Ready for A Chief Customer Officer?

The Customer Experience Role: Not Just a Trend, But a Movement You might have noticed in the past year or so, an even greater volume of personalized emails and direct mail being received from banks, restaurants, hotels and other companies and institutions with whom you’ve done business or previously researched. I know this is true […]
  • Posted by Guillaume Muller-Greven
  • On February 20, 2019
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JANUARY 2019 TORCHLIGHT

Are you holding out or hanging on?   SUCCESSION PLANNING CAN PREVENT YOUR BUSINESS FROM BECOMING A STATISTIC It’s been called the “silver tsunami.” According to Project Equity, a research group that promotes employee ownership, nearly half of all businesses in America with employees are owned by members of the Baby Boom generation, those born […]

Torch in Two: Recruiters Are Looking At You

Is Your Professional Profile a First Glance or a Lasting Impression? We work a lot with LinkedIn profiles and do you know what? Many are almost exactly the same – coequal, indistinguishable and boilerplate. Why is this important? Seventy percent of employers and 95 percent of recruiters research potential candidates using LinkedIn (LI).  However, very […]

Lessons from the Great Recession

Lessons Learned from the Great Recession Might Just Come in Handy Soon When you own or run a business, you try to keep one eye fixed on the future with the other immersed in the day to day. While it can be a struggle to find the time, effective CEOs work on their company at least as […]

Moving Pieces: Private Equity Firms Must Attract Talent to Build Strong Companies

In a remote-staffing society, finding local leadership may be elusive but necessary At the Torch Group, we like building things. In particular, we enjoy helping our clients assemble skilled, functional teams, solid talent pipelines, and ultimately the kind of strong companies that will stand the test of time, even in the toughest market conditions. I’ve […]

Torch in Two: Employee Satisfaction is Good for Business

Cultural Fit and Loyalty are a Match Made in Corporate Heaven  As you look back at one year and forward to another, ask yourself: Are your employees happy? Do you have culture that values them? Are they invested in your success? What do they tell others about working in your organization? How long are they […]

Torch Group Named a Weatherhead 100 Winner (Nov. 30, 2018)

CLEVELAND, OH (November 30, 2018) — Torch Group, Inc. has been selected a 2018 recipient of the Weatherhead 100 for a fourth time. The Weatherhead 100 is “the premier celebration of Northeast Ohio’s spirit of entrepreneurship and the companies leading the way in Northeast Ohio. Each year, we recognize this elite group of companies who are the best example […]

DECEMBER 2018 TORCHLIGHT

The Roads Most Traveled SUCCESSFUL HIRING PRACTICES FROM DECADES OF EXECUTIVE SEARCH  If you’re smart, you’re always learning. You get the most from your successes, but sometimes doing things differently can bring greater value. Such is the case with retaining talent. The secret to keeping exceptional professionals is to hire the right ones to begin […]

Torch In Two: Optimize Multi-Generational Employee Communication

Optimize Multi-Generational Employee Communication   Do You Engage in One-Size-Fits-All Communication? In the 2020 workforce, it is possible that you will be managing five generations: Traditionalists, Boomers, Gen X, Millennials, and Gen 2020. Because we have multiple decades of colleagues in the workplace, delivering uniform messages is critical. Yet each prefers a different method. Lack of […]
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